A New Jersey journalist couldn’t understand the obsession with Wawa. So he reported its oral history.
Growing up in New Jersey, I never understood the Wawa obsession. It was just… a convenience store, right? With overpriced gas and questionable coffee? Surely there were better options?
Turns out, I was wrong. Very wrong. While researching a recent story about the rise of Wawa, I discovered that its appeal goes far beyond mere convenience. It’s a love affair, a deep-rooted affection for a brand that has become woven into the fabric of the East Coast.
This love story begins in 1964, when a young man named Grahame Wood opened a small dairy store in Folsom, Pennsylvania. He called it Wawa, after the nearby Wawa Creek. What started as a humble dairy operation quickly evolved into a bustling convenience store, serving fresh sandwiches, hot coffee, and, of course, the iconic Wawa hoagie.
The secret to Wawa’s success lies in its relentless focus on customer service and quality. It’s not just about selling food and fuel, it’s about building a community. Wawa employees, known as “associates,” are known for their friendly demeanor and dedication to creating a positive customer experience. They even greet you by name, making you feel like a valued member of the Wawa family.
From the famous “hoagie” to the beloved “Wawa coffee,” the brand has built an iconic food culture around its simple offerings. It’s a place where you can grab a quick bite on your way to work, fuel up for a long road trip, or simply relax and enjoy a hot cup of joe.
For many, Wawa is more than just a convenience store, it’s a symbol of home, community, and a shared experience. And that, my friends, is a love story worth telling.